We have listed the most frequently asked questions regarding car rental below. However, if you have any further questions, feel free to contact us! You will receive an answer shortly.
1. Yes, you just inform us your full name, flight no, arrival time, name of airport (your cell phone, if any).
2. After passing Immigration counter and Custom check, you will go out of the arrival terminal. At the Exit of arrival terminal, our staff or driver will meet and greet you by holding signboard with your detail as above information, then escort you to the parking or curb, bring you home, hotel or the place you wish. You may also get in touch with our driver by his cell no.
Hochiminh City is just 08 kilometers away and takes 35 minutes from Tan Son Nhat International Airport. However it might take less time or longer depending on traffic.
Yes, all of our drivers can speak and understand English. If you encounter any communication problems, you can use you’re the mobile phone provided by our driver speak with one of our customer service agents or a managers.
Yes, we can provide you the same driver subject only to his scheduling.
On a chauffeur drive rental, our chauffeur is responsible for the car, not you.
No, current laws in Vietnam forbid drivers without a Vietnamese drivers from operating a motor vehicle. The concept of renting a car to drive yourself is almost non-existent, and when Vietnamese speak of renting a car they always mean hiring a car with a driver.
Yes, but it gets more difficult the further you are from the cities. Hanoi, Ho Chi Minh City and other centres have ATMs that accept the main cards, but only dispense local currency. Be warned that all credit card transactions in Vietnam are subject to a 3% surcharge (3.9% for Amex)
Yes, but only in a few places. In cities, large hotels, international restaurants and some souvenir shops take Visa or MasterCard, but it is not wise to rely upon it as a method of payment.
Travellers cheques and cash in any international currency can be changed at all major banks. Some hotels will accept travellers cheques.
All credit card transactions in Vietnam are subject to a surcharge. Charges for other transactions vary: we will supply full details on request. There is no commission on excanging hard currency.
At the airport, in banks, or in shops licensed to sell gold exchange rates are very similar. Steer clear of street moneychangers the exchange rate will be no better, and being given forged notes is a risk
You can change local currency back to the currency you entered with by showing the yellow customs slip that you were given on arrival. The amount you take out must be less than the original amount you brought in.